校园投诉流程
og真人 Student Complaint and Grievance Policy
The og真人 Student Complaint and Grievance Policy does not supersede specific policies involving special cases such as academic integrity and grade appeals, 第六章和第九章, 性骚扰, 以及纪律程序/听证会中的正当程序. Those special cases have specific policies and procedures that are outlined separately. A student who is unsure of which policies or procedures should be followed may discuss the matter with the Student Conduct Officer, the Associate Vice President for Human Resources/第九条 coordinator, the Vice President for Academic Affairs or the Vice President for Student Affairs.
og真人 policies provide the opportunity for students to file informal concerns or complaints, or formal grievances concerning any member of the college community while acting in an official capacity (e.g. 教员、行政人员、职员). 信息rmation regarding procedures may be obtained from the Office of the Vice President for Student Affairs.
学生投诉或申诉程序
It is the desire of og真人 to resolve student concerns in an expeditious and constructive manner through open dialogue and honest communication as well as to ensure that the College addresses these concerns in a consistent manner.
第一步:非正式的学生关注或投诉
当学生有顾虑或抱怨时, resolution should be sought through informal communication with the appropriate instructor, 教务长, 工作人员, or administrative officer who may be able to help rectify or clarify the situation before a formal written complaint is initiated. Concerns expressed by students should be addressed by the person receiving the concern, 尽其所能, assisted by the appropriate office on campus who handles the issue of concern and/or the supervisor of the faculty or 工作人员 hearing the concern. 信息rmal student concerns include items expressed verbally or in an electronic format such as email, 发短信, 等. If the student's concern is not resolved at the informal level, then the student is able to submit a formal written grievance by following the procedures outlined below.
第二步:正式的书面申诉程序
If a concern or complaint cannot be resolved through the informal process, students should use the formal written grievance process outlined below. Students are encouraged to utilize the grievance procedure when they believe they have been treated unfairly; therefore, it is critical there be no retaliation against any individual involved in the procedure. 报复是不能容忍的.
A student who wishes to lodge a formal grievance with the College must complete and submit the Formal Written Student Grievance Form which can be obtained by link below or from the Office of the Vice President for Student Affairs (SSB 101). The form will require a narrative description of the complaint, 问题变得明显的日期, 以及期望解决方案的声明.
The Office of the Vice President for Student Affairs will log the information and forward it to the appropriate executive level official for action.
收到后五个工作天内, the student will receive notification indicating: (1) that the grievance has been received, (2)谁将处理这种情况, and (3) that the student will receive a written response after deliberation within approximately ten working days. The executive level official will determine whether to assign the investigation and resolution of the complaint to an appropriate administrator or consider the matter themselves.
Administrative disposition of the grievance will generally consist of investigation into the source of the complaint, consideration of previous efforts to resolve the issue, and 评价 of any contingencies which will aid in the deliberation and disposition of the problem.
在调查之后, 评价, 正式申诉的解决, the student will receive a written report of the outcome of the dispute. If the student does not believe their concern is resolved, then the student is able to submit a final appeal to the Executive Vice President by following the procedures outlined below.
学生上诉程序
Students should exhaust the avenues of first communicating informal student concerns, followed by a Formal Written Student Grievance before seeking to elevate a concern to the Executive Vice President. The student has five days at the conclusion of Step 2 to provide a written request to the Executive Vice President. The decision of the Executive Vice President will be final, and will be communicated to the student by the appropriate dean or cabinet level officer.
